Refund policy

Right of withdrawal for consumers

(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or self-employed profession.)

Instructions on withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day

• on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods, if you have ordered one or more goods in one order and they are delivered together;

• on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good, if you have ordered multiple goods in one order and they are delivered separately;

• on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last lot or piece, if you have ordered a good that is delivered in multiple lots or pieces.

To exercise the right of withdrawal, you must inform us (Beelonia GmbH, Warendorfer Straße 1, 48361 Beelen, Germany, telephone number: +49 25 86 275, email address: info@beelonia.de) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form, but it is not obligatory.

You can also exercise your right of withdrawal online at https://beelonia-shop.de/en/pages/cancellation-form. If you use this online feature, we will send you an acknowledgement of receipt of the withdrawal on a durable medium (e.g. by email), including its content and the date and time of its submission, without undue delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods. For goods that, because of their size or weight, cannot normally be returned by post (goods shipped by freight forwarder), the cost is estimated at a maximum of approximately EUR 140 for returns from Germany, Austria or Switzerland, a maximum of approximately EUR 220 for returns from other European countries and a maximum of approximately EUR 400 for returns from countries outside Europe.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal and early expiry

The right of withdrawal does not apply to contracts

• for the supply of goods that are not prefabricated and for whose manufacture an individual selection or specification by the consumer is decisive, or that are clearly tailored to the personal needs of the consumer;
• for the supply of goods that are liable to deteriorate rapidly or whose expiry date would quickly be exceeded;
• for the supply of alcoholic beverages, the price of which was agreed at the time of the conclusion of the contract, which can be delivered no earlier than 30 days after the conclusion of the contract and the actual value of which depends on fluctuations in the market over which the trader has no control;
• for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts.

The right of withdrawal expires early in the case of contracts

• for the supply of sealed goods that are not suitable for return due to health protection or hygiene reasons, if their seal has been removed after delivery;
• for the supply of goods if, after delivery, they have been inseparably mixed with other items according to their nature;
• for the supply of sealed audio or video recordings or sealed computer software, if the seal has been removed after delivery.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

• To Beelonia GmbH, Warendorfer Straße 1, 48361 Beelen, Germany, telephone number: +49 25 86 275, email address: info@beelonia.de:

• I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)

• Ordered on (*)/received on (*)

• Name of consumer(s)

• Address of consumer(s)

• Signature of consumer(s) (only if this form is notified on paper)

• Date

(*) Delete as appropriate.