Shipping policy
Payment and shipping
The following shipping terms apply:
We deliver within Germany and to the following countries: all Member States of the European Union, Iceland, Liechtenstein, Norway, Switzerland, the United Kingdom and Monaco, as well as Australia, Hong Kong, Israel, Japan, Canada, Malaysia, New Zealand, Singapore, South Korea, Thailand, the United Arab Emirates, the United States and the Caribbean Netherlands.
Deliveries to countries outside the European Union may incur customs duties, import taxes and fees, which are payable by you (see Customer information, point 6.3).
Shipping costs (including statutory VAT)
Deliveries within Germany:
We calculate shipping costs according to the shipping weight.
Deliveries to other countries:
We calculate shipping costs for deliveries to other countries according to the shipping weight.
Delivery times
Unless a different period is stated in the respective offer, goods are delivered within Germany within 1 - 5 days and to other countries within 3 - 7 days after the conclusion of the contract (where prepayment has been agreed, after the date of your payment order).
Please note that there are no deliveries on Sundays and public holidays.
If you have ordered items with different delivery times, we will ship the goods in a single consignment unless we have agreed otherwise with you. In this case, the delivery time is determined by the item with the longest delivery time that you have ordered.
Accepted payment methods
- Prepayment by bank transfer
- Payment by PayPal
- Payment by PayPal Express
- Payment by PayPal (credit card, direct debit, invoice where available)
- Payment in instalments (via PayPal)
- Payment by Shop Pay (via PayPal)
- Payment by Google Pay
- Payment by Apple Pay
- Payment by credit card
- Instalment purchase with easyCredit (only in our German-language shop and with residence in Germany)
Our bank details:
Volksbank im Ostmünsterland eG
IBAN: DE 40 4786 1317 0711 911 900
BIC: GENODEM1CLL
