Terms of service
General Terms and Conditions and Customer Information
I. General Terms and Conditions
§ 1 Basic provisions
(1) The following terms and conditions apply to contracts that you conclude with us as the supplier (Beelonia GmbH) via the websites www.beelonia-shop.de and www.beelonia.de. Unless otherwise agreed, we object to the inclusion of any terms and conditions of your own that you may use.
(2) A consumer within the meaning of the following provisions is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or self-employed profession. A business customer (entrepreneur) is any natural or legal person or partnership with legal capacity that, when entering into a legal transaction, acts in the exercise of its trade, business or self-employed profession.
§ 2 Conclusion of the contract
(1) The subject matter of the contract is the sale of goods.
We sell the goods partly or exclusively as a commission agent in our own name for the account of another person, that is, on behalf of a third party who owns the goods. Notwithstanding this, we are your contractual partner with all rights and obligations.
(2) By placing the respective product on our website, we make you a binding offer to conclude a contract via the online shopping cart system on the terms stated in the item description.
(3) The contract is concluded via the online shopping cart system as follows:
The goods you intend to buy are placed in the "Cart". You can open the "Cart" using the corresponding button in the navigation bar and make changes there at any time.
After you have opened the "Checkout" page and entered your personal details and the payment and shipping terms, the order details are finally displayed to you as an order overview.
If you use an instant payment system (e.g. PayPal / PayPal Express) as your payment method, you will either be taken to the order overview page in our online shop or redirected to the website of the provider of the instant payment system.
If you are redirected to the instant payment system concerned, you make the appropriate selection or enter your details there. Finally, the order details are displayed to you as an order overview on the website of the provider of the instant payment system or after you have been redirected back to our online shop.
Before submitting the order, you have the opportunity to check the details in the order overview again, to change them (also using the "back" function of your internet browser) or to abandon the order.
By submitting the order using the corresponding button ("Pay now", "Buy" or a similar label), you declare with legally binding effect that you accept the offer, whereby the contract is concluded.
(4) Your requests for a quotation are not binding on you. In response, we will make you a binding offer in text form (e.g. by email), which you can accept within 5 days (unless a different period is stated in the offer).
(5) The order is processed and all information required in connection with the conclusion of the contract is transmitted by email, in part automatically. You must therefore ensure that the email address you have provided to us is correct, that you are technically able to receive the emails and, in particular, that their receipt is not prevented by spam filters.
§ 3 Right of retention, retention of title
(1) You may only exercise a right of retention to the extent that it concerns claims arising from the same contractual relationship.
(2) The goods remain our property until the purchase price has been paid in full.
(3) If you are a business customer, the following also applies:
a) We retain title to the goods until all claims arising from the ongoing business relationship have been settled in full. Before title to the goods subject to retention of title has passed, it is not permitted to pledge them or to transfer them by way of security.
b) You may resell the goods in the ordinary course of business. In this case, you hereby assign to us all claims in the amount of the invoice total that accrue to you from the resale; we accept the assignment. You remain authorised to collect the claims. However, if you do not properly meet your payment obligations, we reserve the right to collect the claims ourselves.
c) If the goods subject to retention of title are combined or mixed, we acquire co-ownership of the new item in the ratio of the invoice value of the goods subject to retention of title to the other processed items at the time of processing.
d) We undertake to release the security to which we are entitled at your request to the extent that the realisable value of our security exceeds the claim to be secured by more than 10%. We shall select the security to be released.
§ 4 Liability for defects
(1) The statutory rights in respect of defects apply. If you are a consumer, mandatory provisions of the law of the country in which you have your habitual residence that give you greater protection, for example longer time limits, remain unaffected (see § 5).
(2) As a consumer, you are asked to check the goods immediately on delivery for completeness, obvious defects and transport damage and to notify us and the carrier of any complaints as soon as possible. If you do not do so, this has no effect on your statutory rights in respect of defects.
(3) Where a characteristic of the goods deviates from the objective requirements, the deviation shall only be deemed to have been agreed if you were informed of it by us before submitting your contractual declaration and the deviation was expressly and separately agreed between the parties to the contract.
(4) If you are a business customer, the following applies in derogation from the above provisions on liability for defects:
a) Only our own statements and the manufacturer's product description are deemed to be the agreed quality of the goods, but not other advertising, public promotional claims or statements by the manufacturer.
b) In the event of defects, we shall, at our discretion, provide a remedy by repair or replacement. If the remedy fails, you may, at your discretion, demand a reduction in price or terminate the contract. The remedy shall be deemed to have failed after the second unsuccessful attempt, unless the nature of the goods or of the defect or the other circumstances indicate otherwise. In the case of repair, we do not have to bear the increased costs incurred because the goods have been taken to a place other than the place of performance, unless this corresponds to the intended use of the goods.
c) The period for claims in respect of defects is one year from delivery of the goods. This shortening of the period does not apply:
- to damage attributable to us and culpably caused resulting from injury to life, body or health, or to other damage caused intentionally or by gross negligence;
- where we have fraudulently concealed the defect or have given a guarantee of the quality of the item;
- to items that have been used for a building in accordance with their customary use and have caused its defectiveness;
- to statutory rights of recourse that you have against us in connection with rights in respect of defects.
§ 5 Choice of law
(1) German law applies. In the case of consumers, this choice of law applies only insofar as it does not deprive the consumer of the protection afforded by mandatory provisions of the law of the state in which the consumer has their habitual residence (principle of the more favourable law).
(2) The provisions of the United Nations Convention on Contracts for the International Sale of Goods (CISG) expressly do not apply.
§ 6 Instalment purchase with easyCredit
Addition by Beelonia GmbH dated 21 October 2026.
(1) Instalment purchase with easyCredit is offered only in our German-language shop and only to customers whose place of residence is in Germany. For orders that you pay for with “Ratenkauf mit easyCredit” (instalment purchase with easyCredit), the Supplementary General Terms and Conditions for easyCredit instalment purchase (version of May 2026, in German) also apply. In the event of conflict, they take precedence over these terms and conditions. The following paragraphs summarise the key points.
(2) We offer instalment purchase with the support of TeamBank AG, Beuthener Straße 25, 90471 Nürnberg, Germany (hereinafter TeamBank). It is only available to consumers within the meaning of § 13 BGB (German Civil Code) who have reached the age of 18, and is possible for order values between 200 and 10,000 euros.
(3) You apply for the instalment purchase after placing your order, using the link you receive from us. Your creditworthiness will be checked in the process. If the instalment purchase does not come about, for example because of insufficient creditworthiness or because a sales limit at easyCredit has been reached, we will offer you another payment method. We will dispatch the goods as soon as the instalment purchase has been confirmed.
(4) You conclude the instalment purchase agreement with us. No loan is paid out; you pay the purchase price in monthly instalments over the agreed term, and the final instalment may differ. The goods remain our property until they have been paid for in full.
(5) We assign our claims arising from the instalment purchase to TeamBank. You can therefore only make payments with discharging effect to TeamBank. TeamBank may in turn transfer the claims in whole or in part to third parties, for example for refinancing purposes, and transmit the necessary data to them and to the service providers involved; to this extent you release TeamBank from banking secrecy. The details are set out in the conditions referred to in paragraph 1.
(6) TeamBank collects the instalments by SEPA direct debit from the account you specify in your application. Please ensure that there are sufficient funds in the account on the due date. TeamBank may charge you the costs of a returned direct debit for which you are responsible; in the event of default, it may charge reminder fees or default interest at five percentage points above the base rate. If you withdraw from the contract, return goods or make a complaint, please do not object to the direct debit; the refund will be made by bank transfer or credit in consultation with us.
(7) Please address any objections and defences relating to the purchase contract, for example because of a defect, to us. TeamBank is responsible only for the payment method, not for complaints about the purchase contract. We accept complaints by letter or email. Apart from general trade supervision, we are not subject to supervision by any supervisory authority.
II. Customer information
1. Identity of the seller
2. Information on the conclusion of the contract
The technical steps for concluding the contract, the conclusion of the contract itself and the options for correcting errors are governed by the provisions on the "Conclusion of the contract" in our General Terms and Conditions (Part I).
3. Language of the contract, storage of the contract text
3.1. The language of the contract is English.
3.2. We do not store the full text of the contract. Before you submit the order via the online shopping cart system, you can print out the contract data using your browser's print function or save it electronically. Once we have received the order, the order details, the information required by law for distance contracts and the General Terms and Conditions will be sent to you again by email.
3.3. If you request a quotation outside the online shopping cart system, you will receive all contract data as part of a binding offer in text form, e.g. by email, which you can print out or save electronically.
4. Codes of conduct
4.1. We have not submitted to any codes of conduct.
5. Main characteristics of the goods or services
The main characteristics of the goods and/or services are set out in the respective offer.
6. Prices and payment terms
6.1. The prices stated in the respective offers and the shipping costs are total prices. They include all price components, including all applicable taxes.
6.2. The shipping costs are not included in the purchase price. They can be viewed via a correspondingly labelled button on our website or in the respective offer, are shown separately during the ordering process and are payable by you in addition, unless free delivery has been promised.
6.3. If delivery is made to countries outside the European Union, further costs for which we are not responsible may be incurred, such as customs duties, taxes or money transfer charges (transfer or currency exchange fees charged by banks), which are payable by you.
6.4. Costs incurred for the transfer of money (transfer or currency exchange fees charged by banks) are payable by you in cases where delivery is made to an EU Member State but payment was initiated outside the European Union.
6.5. The payment methods available to you are shown under a correspondingly labelled button on our website or in the respective offer.
6.6. Unless otherwise stated for the individual payment methods, payment claims under the contract concluded are due for payment immediately.
6.7. With instalment purchase with easyCredit (available only in our German-language shop to customers resident in Germany), you pay the purchase price in monthly instalments to TeamBank AG. The conditions in Part I § 6 also apply.
7. Delivery terms
7.1. The delivery terms, the delivery date and any delivery restrictions are shown under a correspondingly labelled button on our website or in the respective offer.
7.2. If you are a consumer, the law provides that the risk of accidental loss and accidental deterioration of the goods sold during shipment only passes to you when the goods are handed over to you, regardless of whether the shipment is insured or uninsured. This does not apply if you have independently commissioned a carrier not named by us as the seller, or another person designated to carry out the shipment.
If you are a business customer, delivery and shipment are at your risk.
8. Statutory liability for defects
Liability for defects is governed by the provision "Liability for defects" in our General Terms and Conditions (Part I).
9. Consumer dispute resolution
We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board (alternative dispute resolution entity).
Last updated: 8 November 2026
I. General Terms and Conditions
§ 1 Basic provisions
(1) The following terms and conditions apply to contracts that you conclude with us as the supplier (Beelonia GmbH) via the websites www.beelonia-shop.de and www.beelonia.de. Unless otherwise agreed, we object to the inclusion of any terms and conditions of your own that you may use.
(2) A consumer within the meaning of the following provisions is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or self-employed profession. A business customer (entrepreneur) is any natural or legal person or partnership with legal capacity that, when entering into a legal transaction, acts in the exercise of its trade, business or self-employed profession.
§ 2 Conclusion of the contract
(1) The subject matter of the contract is the sale of goods.
We sell the goods partly or exclusively as a commission agent in our own name for the account of another person, that is, on behalf of a third party who owns the goods. Notwithstanding this, we are your contractual partner with all rights and obligations.
(2) By placing the respective product on our website, we make you a binding offer to conclude a contract via the online shopping cart system on the terms stated in the item description.
(3) The contract is concluded via the online shopping cart system as follows:
The goods you intend to buy are placed in the "Cart". You can open the "Cart" using the corresponding button in the navigation bar and make changes there at any time.
After you have opened the "Checkout" page and entered your personal details and the payment and shipping terms, the order details are finally displayed to you as an order overview.
If you use an instant payment system (e.g. PayPal / PayPal Express) as your payment method, you will either be taken to the order overview page in our online shop or redirected to the website of the provider of the instant payment system.
If you are redirected to the instant payment system concerned, you make the appropriate selection or enter your details there. Finally, the order details are displayed to you as an order overview on the website of the provider of the instant payment system or after you have been redirected back to our online shop.
Before submitting the order, you have the opportunity to check the details in the order overview again, to change them (also using the "back" function of your internet browser) or to abandon the order.
By submitting the order using the corresponding button ("Pay now", "Buy" or a similar label), you declare with legally binding effect that you accept the offer, whereby the contract is concluded.
(4) Your requests for a quotation are not binding on you. In response, we will make you a binding offer in text form (e.g. by email), which you can accept within 5 days (unless a different period is stated in the offer).
(5) The order is processed and all information required in connection with the conclusion of the contract is transmitted by email, in part automatically. You must therefore ensure that the email address you have provided to us is correct, that you are technically able to receive the emails and, in particular, that their receipt is not prevented by spam filters.
§ 3 Right of retention, retention of title
(1) You may only exercise a right of retention to the extent that it concerns claims arising from the same contractual relationship.
(2) The goods remain our property until the purchase price has been paid in full.
(3) If you are a business customer, the following also applies:
a) We retain title to the goods until all claims arising from the ongoing business relationship have been settled in full. Before title to the goods subject to retention of title has passed, it is not permitted to pledge them or to transfer them by way of security.
b) You may resell the goods in the ordinary course of business. In this case, you hereby assign to us all claims in the amount of the invoice total that accrue to you from the resale; we accept the assignment. You remain authorised to collect the claims. However, if you do not properly meet your payment obligations, we reserve the right to collect the claims ourselves.
c) If the goods subject to retention of title are combined or mixed, we acquire co-ownership of the new item in the ratio of the invoice value of the goods subject to retention of title to the other processed items at the time of processing.
d) We undertake to release the security to which we are entitled at your request to the extent that the realisable value of our security exceeds the claim to be secured by more than 10%. We shall select the security to be released.
§ 4 Liability for defects
(1) The statutory rights in respect of defects apply. If you are a consumer, mandatory provisions of the law of the country in which you have your habitual residence that give you greater protection, for example longer time limits, remain unaffected (see § 5).
(2) As a consumer, you are asked to check the goods immediately on delivery for completeness, obvious defects and transport damage and to notify us and the carrier of any complaints as soon as possible. If you do not do so, this has no effect on your statutory rights in respect of defects.
(3) Where a characteristic of the goods deviates from the objective requirements, the deviation shall only be deemed to have been agreed if you were informed of it by us before submitting your contractual declaration and the deviation was expressly and separately agreed between the parties to the contract.
(4) If you are a business customer, the following applies in derogation from the above provisions on liability for defects:
a) Only our own statements and the manufacturer's product description are deemed to be the agreed quality of the goods, but not other advertising, public promotional claims or statements by the manufacturer.
b) In the event of defects, we shall, at our discretion, provide a remedy by repair or replacement. If the remedy fails, you may, at your discretion, demand a reduction in price or terminate the contract. The remedy shall be deemed to have failed after the second unsuccessful attempt, unless the nature of the goods or of the defect or the other circumstances indicate otherwise. In the case of repair, we do not have to bear the increased costs incurred because the goods have been taken to a place other than the place of performance, unless this corresponds to the intended use of the goods.
c) The period for claims in respect of defects is one year from delivery of the goods. This shortening of the period does not apply:
- to damage attributable to us and culpably caused resulting from injury to life, body or health, or to other damage caused intentionally or by gross negligence;
- where we have fraudulently concealed the defect or have given a guarantee of the quality of the item;
- to items that have been used for a building in accordance with their customary use and have caused its defectiveness;
- to statutory rights of recourse that you have against us in connection with rights in respect of defects.
§ 5 Choice of law
(1) German law applies. In the case of consumers, this choice of law applies only insofar as it does not deprive the consumer of the protection afforded by mandatory provisions of the law of the state in which the consumer has their habitual residence (principle of the more favourable law).
(2) The provisions of the United Nations Convention on Contracts for the International Sale of Goods (CISG) expressly do not apply.
§ 6 Instalment purchase with easyCredit
Addition by Beelonia GmbH dated 21 October 2026.
(1) Instalment purchase with easyCredit is offered only in our German-language shop and only to customers whose place of residence is in Germany. For orders that you pay for with “Ratenkauf mit easyCredit” (instalment purchase with easyCredit), the Supplementary General Terms and Conditions for easyCredit instalment purchase (version of May 2026, in German) also apply. In the event of conflict, they take precedence over these terms and conditions. The following paragraphs summarise the key points.
(2) We offer instalment purchase with the support of TeamBank AG, Beuthener Straße 25, 90471 Nürnberg, Germany (hereinafter TeamBank). It is only available to consumers within the meaning of § 13 BGB (German Civil Code) who have reached the age of 18, and is possible for order values between 200 and 10,000 euros.
(3) You apply for the instalment purchase after placing your order, using the link you receive from us. Your creditworthiness will be checked in the process. If the instalment purchase does not come about, for example because of insufficient creditworthiness or because a sales limit at easyCredit has been reached, we will offer you another payment method. We will dispatch the goods as soon as the instalment purchase has been confirmed.
(4) You conclude the instalment purchase agreement with us. No loan is paid out; you pay the purchase price in monthly instalments over the agreed term, and the final instalment may differ. The goods remain our property until they have been paid for in full.
(5) We assign our claims arising from the instalment purchase to TeamBank. You can therefore only make payments with discharging effect to TeamBank. TeamBank may in turn transfer the claims in whole or in part to third parties, for example for refinancing purposes, and transmit the necessary data to them and to the service providers involved; to this extent you release TeamBank from banking secrecy. The details are set out in the conditions referred to in paragraph 1.
(6) TeamBank collects the instalments by SEPA direct debit from the account you specify in your application. Please ensure that there are sufficient funds in the account on the due date. TeamBank may charge you the costs of a returned direct debit for which you are responsible; in the event of default, it may charge reminder fees or default interest at five percentage points above the base rate. If you withdraw from the contract, return goods or make a complaint, please do not object to the direct debit; the refund will be made by bank transfer or credit in consultation with us.
(7) Please address any objections and defences relating to the purchase contract, for example because of a defect, to us. TeamBank is responsible only for the payment method, not for complaints about the purchase contract. We accept complaints by letter or email. Apart from general trade supervision, we are not subject to supervision by any supervisory authority.
II. Customer information
1. Identity of the seller
Beelonia GmbH
Warendorfer Str. 1
48361 Beelen, Germany
Commercial register: HRB 1974
Registry court: Amtsgericht Münster (Local Court of Münster)
Represented by the managing director:
Karl-Josef Vering
2. Information on the conclusion of the contract
The technical steps for concluding the contract, the conclusion of the contract itself and the options for correcting errors are governed by the provisions on the "Conclusion of the contract" in our General Terms and Conditions (Part I).
3. Language of the contract, storage of the contract text
3.1. The language of the contract is English.
3.2. We do not store the full text of the contract. Before you submit the order via the online shopping cart system, you can print out the contract data using your browser's print function or save it electronically. Once we have received the order, the order details, the information required by law for distance contracts and the General Terms and Conditions will be sent to you again by email.
3.3. If you request a quotation outside the online shopping cart system, you will receive all contract data as part of a binding offer in text form, e.g. by email, which you can print out or save electronically.
4. Codes of conduct
4.1. We have not submitted to any codes of conduct.
5. Main characteristics of the goods or services
The main characteristics of the goods and/or services are set out in the respective offer.
6. Prices and payment terms
6.1. The prices stated in the respective offers and the shipping costs are total prices. They include all price components, including all applicable taxes.
6.2. The shipping costs are not included in the purchase price. They can be viewed via a correspondingly labelled button on our website or in the respective offer, are shown separately during the ordering process and are payable by you in addition, unless free delivery has been promised.
6.3. If delivery is made to countries outside the European Union, further costs for which we are not responsible may be incurred, such as customs duties, taxes or money transfer charges (transfer or currency exchange fees charged by banks), which are payable by you.
6.4. Costs incurred for the transfer of money (transfer or currency exchange fees charged by banks) are payable by you in cases where delivery is made to an EU Member State but payment was initiated outside the European Union.
6.5. The payment methods available to you are shown under a correspondingly labelled button on our website or in the respective offer.
6.6. Unless otherwise stated for the individual payment methods, payment claims under the contract concluded are due for payment immediately.
6.7. With instalment purchase with easyCredit (available only in our German-language shop to customers resident in Germany), you pay the purchase price in monthly instalments to TeamBank AG. The conditions in Part I § 6 also apply.
7. Delivery terms
7.1. The delivery terms, the delivery date and any delivery restrictions are shown under a correspondingly labelled button on our website or in the respective offer.
7.2. If you are a consumer, the law provides that the risk of accidental loss and accidental deterioration of the goods sold during shipment only passes to you when the goods are handed over to you, regardless of whether the shipment is insured or uninsured. This does not apply if you have independently commissioned a carrier not named by us as the seller, or another person designated to carry out the shipment.
If you are a business customer, delivery and shipment are at your risk.
8. Statutory liability for defects
Liability for defects is governed by the provision "Liability for defects" in our General Terms and Conditions (Part I).
9. Consumer dispute resolution
We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board (alternative dispute resolution entity).
Last updated: 8 November 2026
